Our Privacy Policy
This privacy policy will explain how LetzBarefoot S.à r.l. (“we”, “us” and/or “our” as the context demands) use the personal data we collect from you when you use our website.
In the event of any discrepancy or inconsistency between the English version and any translated version of this Privacy Policy, the English version will prevail.
What data do we collect?
We collect the following data:
- Personal identification information (Name, email address, home address, phone number, username and password, etc.).
- Payment information (payment card details, home address, etc.,).
- Internet Protocol address (IP address).
How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
We may also receive your data indirectly from certain sources.
How will we use your data?
We collect your data so that we can:
- Process your orders and manage your account.
- Email you with special offers on other products and services we think you might like.
- Assess risk and to investigate and limit fraud, spam, and other malicious online activities in our Services, and to improve our security measures.
- Improve our service offering.
We will share your data with our partner companies so that they may offer you their products and services. These vendors may change from time to time, but currently,
- Viva (our payment service provider)
- UP-Concept Sàrl-S (our web hosting provider)
- Prestashop (our ecommerce partner)
- Post Luxembourg; DPD; DHL; Mondial Relay (our delivery partners)
When we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
We securely store your data on servers based in Luxembourg. To protect your personal data, we take reasonable precautions and follow industry best practice to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately. We will keep your personal data for five (5) years. Once this time period has expired, we will delete your data, save where we have an overriding legal obligation to retain such data.
If you provide us with your credit card information, it will be encrypted using the Secure Socket Layer (SSL) protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or method of electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards generally recognised by the industry.
Hosting
Our shop uses PrestaShop CMS and is hosted by UP-Concept. They provide us with the online e-commerce platform that enables us to sell you our services and products. Your data is stored in the company's data storage system and may, from time to time, be stored on other databases, on servers based with Europe. Your data is stored on a secure server protected by a firewall.
Payment details
If you make your purchase via a direct payment gateway, our payment service provider will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained as long as necessary to complete your order. Once your order has been finalised, the information relating to the purchase transaction is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the result of a joint effort by companies such as Visa, MasterCard, American Express and Discover. The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our shop and its service providers. When a payment is made on the site, proof of the transaction, including the order form and the invoice, will be kept in the site editor's computer systems.
Marketing
We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies if you consent.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email us at info@letzbarefoot.com to opt out.
EU General Data Protection Regulation – Legal Basis
The EU GDPR requires a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:
- Performance of a contract when we provide you with products or services, or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver products and services, and process payments.
- Our legitimate business interests and the interests of our customers when we improve our services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising.
- Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
- Compliance with a legal obligation when we use your personal information to comply with laws.
These and other legal bases depending on the purpose for which we use personal information.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request from us copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at contact@letzbarefoot.com.
Cookies
The Site uses cookies to distinguish between Users of the Site. This makes it possible to provide Users with a better browsing experience and to improve the Site and its content. The purposes and methods of cookies are set out below.
General principles
A "Cookie" is a file deposited temporarily or permanently on your hard drive when accessing our Site, with a view to a subsequent connection. Cookies enable the server to recognise your computer. Cookies may also be installed by third parties with whom we collaborate. Some of the Cookies used by us are necessary for the proper operation of the Site, while others are used to improve your experience. You can personalise or deactivate cookies by adjusting your browser settings. By using the Site, you expressly agree to the management of cookies as described in this article.
Type of cookies and purpose
The following are the different types of cookies used by us on the Site:
· Technical cookies: these are necessary for the operation of the Site, enable the data entered to be communicated and are intended to facilitate your browsing experience;
· Statistical and audience measurement cookies: these cookies enable you to be recognised and are used to count the number of users of the Website over a certain period. Since they also indicate browsing behaviour, they are an effective means of improving browsing experience by displaying proposals and offers likely to be of interest. They also enable us to identify possible bugs on the Site and to correct them.
· Functional cookies: these make it easier to use the Site by remembering certain choices you have made (e.g. user name or language);
· Tracking cookies: We use tracking cookies via Google Analytics to measure your interaction with the content of the Site and to produce anonymous statistics. These statistics enable us to improve the Site. Google provides an explanation of these cookies at the following address: http://www.google.nl/intl/en_uk/policies/privacy/
Cookie retention period
Cookies are kept for the time necessary to achieve the intended purpose. Cookies on this Site are likely to be stored on your hard drive for a maximum of 26 months.
Cookie management
If you do not want the Site to place cookies on your hard drive, you can easily manage or delete Cookies by modifying their browser settings. Browser programming also allows you to receive a notice or notification as soon as a site uses cookies and thus decide whether to accept or refuse them.
If you deactivate certain Cookies, you accept that the Site may not function optimally. Certain parts of the Site may not be usable, or may only be partially usable.
If you wish to manage and/or delete certain Cookies, they may do so by using the following link(s):
For Users with :
Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq
Chromium: https://support.google.com/accounts/answer/61416?hl=fr
Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Safari: https://support.apple.com/kb/ph21411?locale=fr_CA
If you do not want Google Analytics cookies to be used, please configure your browser accordingly at the following website: http://tools.google.com/dlpage/gaoptout.
Privacy policies of other websites
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 15th July 2024.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: contact@letzbarefoot.com
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Commission Nationale pour la Protection des Données – CNPD through their website https://cnpd.public.lu/
Address: 15, Boulevard du Jazz, L-4370 Belvaux
Telephone: (+352) 26 10 60 -1